PunchPass support
How can we help?
Find help with your digital loyalty card, stamps, rewards, or a PunchPass merchant account.
Contact PunchPass
For card or account issues, email us with the business name, a description of the problem, and a safe way to reach you. Please do not send passwords or payment details.
Email support Book a merchant demoFor customers
How do I add my loyalty card?
Open the signup link or scan the QR code provided by the participating business. Complete the signup page, then choose Apple Wallet or Google Wallet on your phone.
My card did not save. What should I do?
Try opening the signup link on the phone where you use Wallet. If the save button still fails, contact PunchPass support and include the business name and the error you see.
How do I earn a stamp or redeem a reward?
Show your wallet card to staff at the participating business. The business sets its own stamp and reward rules and confirms eligible purchases and redemptions. Ask that business about a specific missing stamp or reward; contact us if your card is not updating.
I changed phones or lost my card.
Return to the business's signup link or ask its staff for help reconnecting your card. If that does not work, email support with the business name and the email you used to join. Do not send your card code in email.
For businesses
How do I get started?
Book a demo. PunchPass helps set up a branded wallet loyalty card, customer signup link, staff scanning, rewards, and a merchant dashboard.
How do staff add stamps?
Sign in to the merchant dashboard, open Scan, and scan the customer's wallet card after an eligible visit. Your program's rules determine when a reward is available.
Who handles reward rules and customer questions?
The participating business chooses its loyalty terms and fulfills its rewards. PunchPass provides the digital card and tools. For technical account or pass issues, email PunchPass support.